In conversations about modernization, it’s easy to focus on the technology. What’s more important is building trust. This event highlights the research behind VA’s successful modernization from 2015-2025 and how the product operating model at agency scale rebuilt trust after crisis – and how other agencies can apply those lessons learned in their own context.
On September 24th, 2026, Niskanen launched “Built for the Veteran” and “Built to Deliver.” In this event, we explore the research findings and practical applications, and open the floor for questions.
You can find the case study, playbook, and information about the authors here.
